Shipping policy

Thank you for choosing Take Heart! We aim to provide the best customer service possible. Please review our shipping policy for full disclosure on our product shipping times:

Items in inventory: Items with the "add to cart" button are in our inventory and will ship within 1-2 business days and shipping will be based on the customers choice at checkout.  Some products will be available for pre-order before we have them in our inventory. Those items will have a "Pre-Order" button at checkout. See our Pre-Order policy for more information. 

 

Pre-Order Items: As we are a new company, stock is very limited and we will be running a pre-order method for our first couple of releases. Please be aware and allow about 4-6 WEEKS for your order to ship AFTER the pre-order window closes. We hope you understand and continue to support our brand. 

Thank you for your support, Take Heart.

 

**Take Heart Shipping Policy**

At Take Heart, we understand the importance of receiving your orders promptly and in perfect condition. Our shipping policy is designed to ensure a seamless and satisfactory experience for all our valued customers.

**1. Processing Time:**
   - Orders are typically processed within 1-2 business days after payment confirmation.
   - During peak seasons or promotional periods, processing times may vary. Rest assured, we strive to fulfill orders as quickly as possible.

**2. Shipping Methods:**
   - We offer various shipping options to accommodate your needs, including standard and expedited shipping.
   - Shipping carriers may include reputable services such as UPS, FedEx, or USPS, depending on your location and selected shipping method.

**3. Shipping Rates:**
   - Shipping rates are calculated based on the weight of your order and the destination address.
   - We aim to provide competitive shipping rates without compromising on the quality of service.

**4. Estimated Delivery Time:**
   - Estimated delivery times vary depending on your location and the shipping method chosen during checkout.
   - Please refer to the estimated delivery timeframe provided at checkout for more accurate delivery information or at the top of our shipping policy.

**5. Order Tracking:**
   - Once your order is shipped, you will receive a confirmation email containing tracking information.
   - You can track the status of your order using the provided tracking number through our website or the shipping carrier's online portal.

**6. International Shipping:**
   - We offer international shipping to select countries.
   - International shipping rates and delivery times may vary depending on the destination and local customs regulations.

**7. Customs and Duties:**
   - Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
   - We are not responsible for delays or additional charges incurred due to customs clearance processes.

**8. Shipping Address Accuracy:**
   - Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or misdeliveries.
   - We are not liable for orders shipped to incorrect addresses provided by the customer.

**9. Shipping Restrictions:**
   - Some items may be subject to shipping restrictions due to size, weight, or regulatory limitations.
   - We reserve the right to cancel orders or adjust shipping methods for items affected by these restrictions.

**10. Shipping Damage or Loss:**
   - In the rare event that your order arrives damaged or is lost in transit, please notify the carrier.

We are NOT liable for lost or damaged items during transit.
  

**11. Shipping Policy Updates:**
   - We reserve the right to update our shipping policy at any time without prior notice.
   - Any changes to our shipping policy will be reflected on this page.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for choosing Take Heart for your shopping needs. We appreciate your trust and support!